Zypher FOR TRANSPORT AND LOGISTICS
Bridge the gap between customers and delivery agents with CPaaS
Zypher CPaaS technology can streamline the process of logistics communication and enable hassle-free delivery. Guarantee faster, safer package delivery, and ensure higher customer satisfaction!
Power up Your Logistics Communication with Zypher's CPaaS Suite
Send timely updates about packages, delivery agent information, take requests for rescheduling, request for feedback, and integrate return policy processes to your delivery chain. Improve customer satisfaction by delivering the information they need on the right channel at the right time.
Reduce Manual Effort
Automate the communication aspect of logistics and give employees time to focus on delivery. Enable teams to work together by sharing information quickly and track and manage the process.
Improve Customer Experience
Let the customer have full knowledge of the process of delivery with live tracking. This allows for transparency and hence decreases manual requests for delivery information. Get feedback with quick response surveys.
Efficient CRM Integration
Integrate Zypher CPaaS with your CRM and use multiple channels to send update messages to customers, such as SMS, email, in-app, and WhatsApp. Enable 2-way communication so customers can contact your business with queries, aiding faster resolution.
Enhance Privacy and Agent Enablement
Keep customer numbers and identities private via number masking, which is crucial today. Enable last-mile delivery agents to directly send messages or make calls, which helps in effective and on-time delivery.
Enhance Privacy and Agent Enablement
Our cloud communication services can be custom built to suit specific requirements and seamlessly scale as you grow. Create your bespoke platform for optimum delivery. .
Optimize Delivery Updates for a Smooth Transit
Order Confirmation
Send order confirmation messages via customers’ preferred communication channels. Use fallbacks if the customer doesn’t respond to requests.
Pre-Delivery Notification
Inform customers about package delivery ETA with delivery agent details, reschedule options, and security information such as PINs.
Feedback
Request delivery and product feedback via survey links, add return process details, and facilitate dispute requests.
Order Tracking
Inform customers about package movement via live tracking URLs delivered via specific channels, with information about transit and ETA.
Confirmation
Confirm delivery of a package with order details. You can customize the message with delivery agent details and notes.
Delay Alerts
In the case of delays in delivery or other issues, inform customers in real-time and convey rescheduled time with reasons.
Use multiple channels to communicate with your passengers effectively
Messaging
Voice
Chatbot
Push Notification
Global Reliability
With over 300 direct connections to operators and 1,600 connections to partners, we provide high-quality communication services that can help you instantly connect with your customers worldwide.
Omnichannel Platform
Zypher unites all available communication channels by integrating data, technology, and communication across your business to enhance the brand experience that a customer has with you.
Top-grade Security and Reliability
Security breaches cause data loss, service disruptions, and reputation damage that add to high costs for businesses. We offer enterprise-grade security to all our customers across different industry verticals.
